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Upgrade the reliability of your website and applications to 100% uptime!
ExactHost Service Level Agreements
Exacthost guarantees the connection between your website and the internet, but the correct working of your website and applications are your responsibility. With a Service Level Agreement you can cover this risk and are ensured that your websites and applications will always work. In the case of a malfunction of your website or application, a Service Level Agreement guarantees fast and able help from our hosting experts. Within no time we are working for you to guarantee the continuity of your business.
ExactHost offers four kinds of Service Level Agreements, each with their own unique characteristics.
SLA Bronze € 49,00 p/m
Service Level Agreement Bronze: for organisations who want to rely upon our hosting experts in the weekend and on bank holidays.
Response time during office hours: 3 hours. Response time outside office hours: 5 hours.
SLA Silver € 79,00 p/m
Service Level Agreement Silver: for organisations which who give extraordinary priority to the availability of their websites or applications.
Response time during office hours: 2.5 hours. Response time outside office hours: 4 hours.
SLA Gold € 119,00 p/m
Service Level Agreement Gold: for organizations who also expect the best in the weekend.
Response time during office hours: 2 hours. Response time outside office hours: 3 hours. With an uptime guarantee of 99.99% (Cloud environment).
SLA Diamond € 159,00 p/m
Service Level Agreement Diamond: for organisations who expect the highest possible level of commitment from our hosting experts.
Response time during office hours: 1 hours. Response time outside office hours: 2 hours.
With an uptime guarantee of 100% (Cloud environment).
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